Shipping, Refund and Return Policy
Delivery – When will I receive my order?
Apparel:
3 – 7 working days for production.
Fine art prints:
Print only: 1 – 2 working days for production.
Framed print: 10 working days for production.
Multiple Shipments
Orders containing products from different fulfillment partners may be shipped separately and can appear as multiple shipments at checkout. Shipping fees are calculated accordingly.
Shipping times depend on your location. Estimated delivery times are displayed at checkout.
* Europe: 2–8 business days
* USA: 3–4 business days
* Australia: 3–14 business days
* International: 10–20 business days
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, get in touch at contact@t-fins.com.
My order has not arrived yet. What should I do?
Before contacting us, please check the following:
– Check your shipping confirmation email to make sure the delivery address is correct.
– Check with your local post office to see if they are holding your package.
– Ask your neighbours in case the courier left the package with one of them.
If the shipping address was correct and your package was not left at the post office or with a neighbour, contact us at contact@t-fins.com and include your order number.
Orders shipped to an incorrectly provided address may be reshipped at the customer’s expense, including any additional shipping charges.
I received a wrong or damaged product. What should I do?
If your item arrives damaged, defective, or if we have sent you the wrong item, please contact us within 30 days of receiving your order by emailing contact@t-fins.com.
To help us process your claim, include:
– Your order number,
– Photos of the damaged or incorrect item,
– A brief description of the issue.
Once we have reviewed your claim, we will determine the appropriate resolution and contact you with the next steps as soon as possible.
Can I return/exchange an item for a different size/color?
Because our products are made to order, customers are encouraged to carefully review the product details and their selected size and colour before completing their purchase.
We do not generally accept returns or exchanges for:
– Change of mind,
– Incorrect size selection,
– Buyer’s remorse.
Will I be charged custom fees for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.